Legal notice

 

 

Seller:  Morus Harus Inc.

EC Store Name: Moguharu Store

Representative: President and CEO, Kuniharu Ohara

Address: ROUGE Kagurazaka 2F, 6-22 Kagurazaka, Shinjuku, Tokyo 162-0825

Contact Information:https://moguharu-store.com/en/pages/contact

Morus Harus Inc. serves as the point of contact for this online store. Morus Harus Inc. is responsible for product quality and customer inquiries.


Payment Methods and Timing

Payment Methods: Various credit cards are accepted.
Payment Timing: Payment is confirmed at the time of order confirmation.


Regarding Sales Prices

Sales prices are listed on the product pages.

 

Delivery Time for Services or Products

In principle, products will be shipped within 3 business days after payment is completed.
Excluding summer holidays, year-end holidays, employee training holidays, etc.
Please note that shipping may be delayed due to order volume.

 

Delivery Services

Domestic Shipping: Yamato Transport Co., Ltd.
International Shipping: DHL

 

Order Cancellations

Cancellations after payment confirmation are not accepted.
To cancel an order before payment is confirmed, please contact us via email as soon as possible.

 

Misdelivery Issues

We are not responsible for damages or losses that occur during shipping, so please be cautious.

 

Special Provisions Regarding Returns

  • We do not accept returns or exchanges unless there was an issue with the order or the item is defective.
  • For returns, items must be unused and in the same condition as when received. Please use the original packaging materials for returns.
  • Returns are not accepted for certain items, such as perishables, newspapers, magazines, items that come into direct contact with the skin, hygiene products, hazardous materials, and flammable liquids or gases.
  • To complete your return, proof of purchase (e.g., a receipt) is required.
  • If you wish to return an item, please contact us through the inquiry form, and after that, the item must be sent to the following address:
    ROUGE Kagurazaka 2F, 6-22 Kagurazaka, Shinjuku, Tokyo 162-0825
  • Return shipping costs will be the responsibility of the customer, and shipping costs will not be refunded.
  • If a refund is requested, the shipping cost will be deducted from the refund amount.
  • Please note that depending on your location, the time required to deliver exchange items may vary.
  • For returns of items priced over ¥75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for any damage or loss during return shipping.

 

Cooling-Off Period

The cooling-off period is a system that applies to door-to-door sales.
Since shopping on our site is conducted at the customer’s discretion with full understanding of the details of the purchase, the cooling-off system does not apply to our store’s online sales.